Refund Policy

Here is the updated Refund and Return Policy reflecting automated return requests directly through your website:

Refund and Return Policy

At akquah, we strive to ensure you have a seamless experience with our ocean-inspired skincare and fragrances. Please review our return and refund policy below.

1. Returns & Refunds Eligibility (Unopened Items Only)

Due to hygiene and safety standards for personal care products:

  • Unopened & Unused Products: We accept return requests on unopened products in their original, sealed condition and packaging within 7 days of delivery.

  • Opened Products: Products that have been opened, unsealed, or used are not eligible for return, refund, or exchange.

2. Return Shipping Costs

  • Customer Responsibility: Customers are responsible for all return shipping fees associated with sending unopened items back to us.

  • Original shipping charges paid at checkout are non-refundable.

3. Damaged or Incorrect Items

If you receive an item that is damaged, defective, or incorrect upon delivery:

  • Please submit a request directly through our online return portal within 48 hours of delivery, attaching photos of the damaged or incorrect item.

  • Once verified, we will arrange a replacement or issue a refund to your original payment method at no extra cost.

4. How to Initiate a Return or Exchange

  1. Log into your account on our website and navigate to My Orders / Returns.

  2. Select the order and item(s) you wish to return within 7 days of delivery, confirming that the product packaging remains sealed and intact.

  3. Follow the on-screen instructions to generate your return request.

  4. Once your returned item is received and inspected at our warehouse, your refund will be processed back to your original payment method within 5–7 business days.